If your order has not yet been processed (meaning the shipping label has not been printed) your order can be cancelled and full refund returned immediately. You would normally receive an email confirmation once label is created and product is shipped. Immediate refunds are not permitted.
Any unopened product is returnable within 7 days of purchase. Shipping would be at cost to the customer and a tracking # must be issued within the 7 days and emailed to: firstname.lastname@example.org. Once product is returned, inspected and in its original condition, full refund will be returned back to the purchasing card on file and an email confirmation sent out to the buyer.